General Terms, Policies and Conditions of Use
1. General Terms, Policies and Conditions of Use of Kleya Premium Living’s digital presence
These are the General Terms, Policies and Conditions of Use of Kleya Premium Living the use of its websites, raffles and other products, services and digital features that are provided to our Clients or Users.
By accessing and navigating our website, and using our services, the Client or Users agree with and accept these General terms, policies and conditions of use, as well as our Privacy, Safety and Data Protection Policy, and all of the specific terms and conditions related to each one of the registered services or functionalities; in the event that the Client or User does not agree with these, we request that usage be immediately discontinued.
Kleya Premium Living can modify, add to or remove parts of these General Terms, Policies and Conditions of Use, as well as all of the terms, policies and conditions published on the website at any time without advance notice. These changes will become effective immediately upon publication. It is the sole responsibility of the Client or User to remain informed and consult these General Terms, Policies and Conditions of Use and the other existing terms, policies and conditions on a regular basis. By continuing to use the Kleya Premium Living websites, you agree with any and all changes made thereto.
Any use of the website which violates the content of these General Terms, Policies and Conditions of Use may result, among other consequences, in the termination or suspension of your rights to use the website.
All of the rights related to the Kleya Premium Living websites and applications and to its digital presences are reserved.
© All rights reserved.
Kleya Premium Living is a reliable consultancy for foreign nationals that seek to retire, live in or invest in Portugal. We provide guidance and all the necessary support during the phases of planning, moving to and living or investing in Portugal. Each Client is unique and our services are formulated to satisfy their individual needs.
For this, we establish long term commitments with our partners to achieve the main objective of ensuring the satisfaction of our clients through excellent service.
The content and structure of the Kleya Premium Living websites and its digital presence on the Internet are protected by copyrights. Any reproduction of the information, programming or published data, in particular the use of content in the form of text, sections of text, data, images, videos or any other information, in any format, requires prior written authorization by Kleya Premium Living. Additionally, Kleya Premium Living reserves the right to update and make changes to the information published at any time without prior notice.
In order to remain up-to-date regarding any content, regularly consult these General Terms, Policies and Conditions of Use and visit the website pages on a regular basis.
Kleya Premium Living defines content as encompassing any and all information, in any format, existing on its website and within its digital presence, over any channel, whether it is published by Kleya Premium Living, or by its Clients or users.
Kleya Premium Living frequently changes, verifies and updates the content contained on the pages of its website. Despite the agility and diligence of its teams, it is possible that some information may not be up-to-date. Kleya Premium Living does not guarantee, nor is responsible for the accuracy, completeness or current status of the data published at any time, in any form, and as such no responsibility can be attributed to Kleya Premium Living for any inconvenience or damages resulting therefrom.
The use of content published on the website is not permitted, in whole or in part, without the prior written consent of Kleya Premium Living. If during your navigation, you proceed to exit our website through the use of links which redirect you to third-party websites, Kleya Premium Living hereby declares that it is not responsible for the content of these pages, and therefore no responsibility can be attributed to Kleya Premium Living for any eventual damages resulting therefrom.
Images and Video
The images or videos used on the website are protected by copyright and cannot be reused, copied or reproduced in any way or by any means. In their majority, the images used come from image banks so that their use is forbidden due to the copyrights associated thereto.
Images or videos for which intellectual property and copyrights belong to Kleya Premium Living, cannot be used in whole or in part without prior express consent in writing by Kleya Premium Living.
Registered Trademarks and Logos
The registered trademarks and logos belonging to Kleya Premium Living, or any name, product or service slogan used on its website are the property of Kleya Premium Living and cannot be copied, imitated or used, in whole or in part, without prior, express authorization in writing by Kleya Premium Living.
The use of metatags, or any other “hidden text” using Kleya Premium Living, or any other name, registered trademark, or product or service name belonging to Kleya Premium Living is not permitted without the respective prior express authorization in writing.
Also the design, programming and layout of the Kleya Premium Living website cannot be copied, imitated or used, in whole or in part, without the respective prior express authorization in writing.
Content supplied by the Client or user
The Kleya Premium Living website may include areas for comments, messages or other functionalities that allow the Client or User to publish content of their own (“User Content”) in the form of text, comments, data, information, text, music, sound, photographs, graphs, code or other material in other formats.
The Client or User is for all effective purposes the only party responsible for the use of these areas and will use these at their own risk. The Client or User declares that the User Content they publishes is their own property and that they are the only holders of the rights over these. They further declare that they have the legal right to transmit, distribute and reproduce this content.
The Client or User further agrees not to make available any User Content that could in any way be illegal or illicit, prejudicial or that could cause damages of any kind, or that promotes behaviour or actions that could result in any such occurrence.
Kleya Premium Living is not responsible for any loss or damages caused by any User Content, whether published or saved, nor for any declarations or User Content supplied by the users.
Kleya Premium Living reserves the right, despite having no obligation in this respect, at its exclusive discretion, to monitor, moderate, view, edit, remove or not publish any User Content supplied, published or stored on its website, without prior notice.
The user recognizes and agrees that upon publishing User Content on our website, they are granting Kleya Premium Living perpetual, irrevocable, non-exclusive rights over such User Content, free from any charges, totally sub-licensable for use, reproduction, adaptation, publication, translation, creation of derivative works, distribution and presentation throughout the entire world and through any medium. The Client or User concedes to Kleya Premium Living the right to use the name submitted with the content.
Kleya Premium Living is present in various social networks such as for example Facebook, YouTube, Twitter, Instagram, and Linkedin, and has created its profiles in the social networks to be closer to its Clients and Users, to hear them and so that they can better understand our activity, with the main objective of stimulating transparent and productive dialogue with and among our participants. Kleya Premium Living manages its official presence on social networks, and updates it in accordance with the criteria defined by the company. Kleya Premium Living abides by the terms and conditions of use of the social networks where it is present.
Kleya Premium Living is a leader in Client service, and through its profiles on social networks, Facebook in particular, provides all help, information, raffles and other functionalities to its fans and, through this medium seeks to provide answers to their needs and questions. Kleya Premium Living expects that the user, when requested, provide correct data and truthful information that will ensure the help is effective. The user must not in any situation provide false, incorrect, fraudulent or speculative information. Kleya Premium Living reserves the right to exclude such messages, as well as the user’s profile, from its accounts on social networks.
The content inserted by the users on the Kleya Premium Living social networks represents the author’s opinion and does not necessarily reflect the opinions or policies of Kleya Premium Living. In this manner, Kleya Premium Living is not responsible for the opinions presented in its social network profiles by its users and does not ensure or guarantee the veracity or exactness of the information contained therein, thus declining any responsibility in relation to its publication. Kleya Premium Living reserves the right, if it so chooses, to remove, or not to publish, any format of content that is manifestly racist, sexist, abusive, or which incites violence, obscenity, or contains falsehoods, is defamatory, or that remits to illegal activities. The content published by profiles which appear to be false will be removed, and content which is of a promotional, or commercial nature, or publicity is not permitted.
We advise our Clients and Users that they should not, for questions of safety and protection, provide their personal data on social network walls, as these will be public.
Kleya Premium Living reserves the right to remove, cancel or close, without prior notice, any of its accounts or profiles, or part of these, in any of the social networks in which it is present.
Terms and Conditions of the Newsletters Mailing List
Upon joining the mailing list for the newsletter on our website, the Client or User provides permission for Kleya Premium Living to send to the indicated email address, personalized offers, publicity campaigns, promotions, campaigns or information related to Kleya Premium Living or its partners in accordance with the subscribed newsletter.
We use the supplied data, which are requested in the newsletter registration form, to send you news that provides information about subjects related to Kleya Premium Living activities, or activities conducted by its partners or associates.
We declare that, upon subscribing to our newsletters, this subscription presupposes the Client or User accepts these Terms and Conditions of Subscription as well as the General Terms, Policies and Conditions of Use, and our Privacy, Safety and Data Protection Policy.
If a link in the newsletter redirects the Client or User to our web pages, this also authorizes us to process and use your IP address, location data, web beacons and similar technologies. We use this information in order to verify if the offers that were presented to you correspond to your preferences, and to improve your browsing experience.
We will process and use the data supplied as long as the newsletter is subscribed to. Your data will always be handled in accordance with our Privacy, Safety and Data Protection Policy and Data Protection Policy and the General Terms, Policies and Conditions of Use of our websites and applications.
In relation to any data they come to provides through the website, the Client or User agrees to provide precise, accurate and truthful, current and complete information, and that they will keep such data up-to-date whenever so requested.
The subscription to the mailing list can be cancelled at any time, as well as the processing and the use of your e-mail address and remaining data in the scope of the newsletter. For this, please exercise your rights of rectification and cancellation of provided personal data, in writing to: _______ We will cease sending the newsletter as it will be cancelled.
Terms and conditions of use of tracking technologies (cookies)
Cookies – What are they?
Cookies are small files that are stored on your computer or mobile device through your browser which allow websites or applications to record your choices, data, and previous routings through the website, retaining only information related to your preferences.
Cookies – What are they used for?
Cookies are used to help determine the usefulness, interest and frequency of use of our website, and provide the user with a quicker and more efficient browsing experience, eliminating the need to repeatedly enter the same information.
The cookie is accepted or rejected in accordance with your browser configurations. When you navigate on the website, or in the application, and the cookie is accepted, our Internet service will recognise your computer or mobile device during a return visit to the website or application. In this manner, when the Client returns to the website, the cookie which was already accepted, will recognize him/her, thus ensuring that data already provided during a prior visit does not require re-entry.
Cookies – What types of cookies exist?
Permanent cookies – cookies that are stored, even after closing the browser, on your access equipment (PC, cell phone and tablet) and that are used whenever you return to one of our websites or applications. These are used, in general, to direct browsing in accordance with the interests of the users, and allow us to provide a more personalised service.
Session Cookies – temporary cookies that remain in your browser’s cookies file until you leave the website or the application. The information obtained by these cookies is used to analyse traffic patterns on the web, and allows us to identify problems and provide a better browsing experience.
Cookies – How do we use them?
Strictly necessary cookies – Enable our website to be browsed and allow the Client or User to use the applications and functionalities, as well as to access secure areas of the websites or applications. Without these cookies, the services that you intend to use cannot be rendered.
Analytical Cookies – These are used in an anonymous manner for the purposes of creating and statistically analysing the use of the websites and applications, in order to improve their functionality.
Functionality cookies – These store the user’s preferences regarding the use of the website, such that it is not necessary to reconfigure it every time the user visits.
Publicity Cookies – These record information about your browsing and purchasing activities, so that relevant offers, campaigns, and promotions that better reflect your interests can be presented to you. These direct publicity in function of the interests of each user, and also limit the number of times you see an ad, thus allowing the effectiveness of the advert to be evaluated.
Third party cookies – These measure the success of the applications and the effectiveness of advertising by third parties. These can also be used in order to customise functionality with user data.
Cookies – How to use them?
By changing the definitions in your computer or mobile device, the user of the website can accept or reject the use of the cookies.
The user has the right to configure their browser to always inform when a cookie is received, or even to reject it. However, Kleya Premium Living advises that this will prevent you from fully using our services, and enjoying the best and most personalized browsing experience on our website.
If the privacy configuration of your browser is defined as “High”, you will not be able to access some of our services and you may be prevented from fully using all of the functionalities of our website. To resolve this issue, add our Internet addresses to the list of permitted websites in the privacy configurations of your browser, such as for example: http://www.kleyapremiumliving.com
If you are accessing our websites through a company computer and you are unable to obtain access, the problem may be in the corporate security configurations of your computer. We recommend that you contact your system administrator.
Other tracking technologies – Web Beacons
Kleya Premium Living uses software technology known as web beacons (also known as web bugs, clear gifs, or pixels) to provide us support to understand which content is effective, for example, by counting the users that visit certain pages. The web beacons consist of small images with a unique identifier, whose purpose is similar to that of cookies, and which are used so that we can know whenever specific content is viewed. Unlike cookies, which are stored on the user’s computer, the web beacons are invisibly embedded in the web pages. Kleya Premium Living is thus able to correlate the data collected by the web beacons with your other data that Kleya Premium Living has stored.
Privacy, Safety and Data Protection Policy
Kleya Premium Living is committed to protect the privacy of its Clients and the Users of its websites. In this context, this Privacy, Safety and Data Protection Policy was prepared to affirm this commitment and respect for the rules of privacy and protection of personal data.
Privacy and Safety Policy – Why?
We want our Clients and users to know the general rules regarding privacy and the handling of the data that we store in strict respect and compliance with Portuguese legislation, specifically the Personal Data Protection Law (Law No. 67/98, of 26 October 1998).
Kleya Premium Living seeks to respect best practices in matters of safety and the protection of personal data, through the promotion of actions and improvements to systems that ensure the protection of the data provided by our Clients and Users.
The use of and navigation of our websites, products and digital services, the completion of our forms and providing data directly imply the knowledge and acceptance of the conditions of this privacy and safety policy, of the General Terms, Policies and Conditions of Use and of other specific terms, policies and conditions of the subscribed services. Upon subscribing to our services, carefully read the respective terms and conditions. Upon providing your personal data, you authorise the registration, handling, use and disclosure of these in accordance with the rules defined herein.
Privacy and Safety Policy – What does it cover?
This policy exclusively applies to the recording, handling, use and disclosure of personal data or browsing data conducted by Kleya Premium Living within the scope of its digital presence, or through its Customer Service Centre.
Privacy and Security Policy – What are personal data?
Personal data includes any information collected by us, or supplied by the Client or user, regardless of the means used for such collection, including sound and images, for individuals which allow themselves to be identified.
Personal data is considered to be any information about an individual who is identified, or becomes identifiable, by means of such information, and whose identification can occur directly or indirectly, specifically through an identification number, name, date of birth, telephone, e-mail, address or other elements.
All personal information that Kleya Premium Living may collect when the Client or user visit the website are collected with prior consent from the Client or user by means of acceptance of these terms and policies; all of the data are treated in conformance with Portuguese law. The data protection policies in question are in line with the guidelines by which Kleya Premium Living is governed, actively committed to respect the privacy of its Clients and users.
Privacy and Safety Policy – What type of personal data are recorded?
Kleya Premium Living records and handles personal data which is required for the rendering of services and/or the registration for features, products, services or communication, including in this scope data such as name, email address, and/or address and telephone number.
Kleya Premium Living also records traffic and localization data with prior consent from the Client or user, without prejudice to the fulfilment of legal standards.
Privacy and Safety Policy – Who is responsible for data management?
The entity responsible for recording and handling personal data is Kleya Premium Living, who provides this service and within this context adequately decides, always in strict compliance with the Personal Data Protection Law, which data will be recorded, the means for handling this data and the format and purpose for which these are used.
Kleya Premium Living may record your data by telephone, in writing or through its website and applications, upon your consent. As a rule, personal data are recorded when Client registers for one of our products or services, or when an order or contact is made through our website or through our Customer Service Centre.
The supply of some personal data is obligatory, and in the event that this data is lacking or is insufficient, Kleya Premium Living may not render the service or supply the product in question. In these cases, the Client or user will be duly informed regarding the obligatory nature of this data to continue the process.
The recorded personal data are handled electronically and in strict compliance with the Personal Data Protection Law, and these are stored in specific databases created for this purpose.
Privacy and Safety Policy – For what purposes are personal data used?
The personal data supplied or collected are generally used for the management of the contractual relationship, during the rendering of contracted, registered or reserved services, for study, improvements and adjustment of services to the needs and interests of the Client, for information and marketing actions, campaigns, promotions, publicity, statistical studies and to facilitate reservation processes of our Clients.
The Client may, however, come to provide personal data for other purposes, such as for the purposes of sending complaints or suggestions, dissemination of institutional information about Kleya Premium Living, participation in raffles, participation in market studies, performance evaluation surveys, etc.
The period of time during which the data is stored and conserved varies in accordance with the purpose for which the information is used. There are, however, legal requirements which require data be stored for specific periods of time. Thus, and whenever there is no specific legal requirement, the data will be stored and maintained for the period required for the purposes for which it was requested or supplied, or for the period of time authorised by the National Commission for Data Protection.
Privacy and Safety Policy – Conditions for the access to, updating or deletion of your personal data
In accordance with the provisions of the Personal Data Protection Law, the owner of the data is guaranteed the right to access, modify or delete their personal data, at any time.
Privacy and Security Policy – Under what circumstances is there data communication with other entities?
Kleya Premium Living may utilise other entities for the rendering of specific services. Eventually these services may imply access by these entities to the personal data of Clients and/or users.
Thus, any entity subcontracted by Kleya Premium Living will handle the personal data of our Clients and/or users, in the name of and on behalf of Kleya Premium Living, under strict obligation to adopt the measures required to ensure the protection of the personal data from destruction, whether accidental or illicit, accidental loss, change, disclosure or unauthorised access, and from any other form of illicit handling.
Kleya Premium Living seeks to ensure that the contracting of these entities is carried out with the highest guarantees in terms of safety and reputation.
The Client or user data may need to be preserved and communicated for the use of the competent authorities in the event that Kleya Premium Living is notified by these entities to supply these, always in strict compliance with Portuguese legislation.
Privacy and Security Policy – In what circumstances can your personal data be transferred?
In such a case, Kleya Premium Living will rigorously comply with the applicable legal dispositions in respect to the protection of personal data and the applicable requirements to such transfers, namely by informing the Client or user.
For more information about cookies and about how Kleya Premium Living uses these on its websites or applications, see the Terms and Conditions of Use of Tracking Technologies (cookies).
Privacy and Security Policy – How can I be informed of any changes?
Kleya Premium Living reserves the right to make changes or updates to its Privacy, Safety and Data Protection Policy at any time, and these changes will be duly updated on this page. We suggest that you regularly consult it to be aware of any eventual changes.
Privacy and Security Policy – Contacts
Accessibility Policy – Objectives
One of our goals is to make sure you can comfortably access all of the information on our website. We are open to your suggestions or experiences and, if you experience difficulties in correctly accessing the website, we are available to help you. In this case, please contact us.
Accessibility Policy – Accessibility Assistance Contact Information
+351 211 214 983
Accessibility Policy – Use Adobe Acrobat Reader (PDF Files)
Some documents on this website are stored as PDF (Portable Document Format) files.
To view and print PDF files, you must have Adobe Acrobat Reader installed on your computer (or an equivalent PDF file reader): You may download the program from Adobe PDF Reader.
Prior versions are also available from Adobe Reader.